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Community Banking is Far From Dead: Reflections from the PACB Annual Convention

Author: Caitlyn Mullins-Smith, AAP, APRP, NCP | Vice President & Director, NEACH Payments Group

Community Banking is Far From Dead: Reflections from the PACB Annual Convention

Community banking is alive, vibrant, and more essential than ever. That was the clear message that came through during the 2025 Pennsylvania Association of Community Bankers (PACB) Annual Convention at The Breakers in Palm Beach, Florida.



The Pulse of Community Banking

The convention agenda was filled with sessions that captured the real challenges and opportunities facing today’s community banks. From strategies to grow core customers and manage pricing structures, to conversations about artificial intelligence, cybersecurity, and vendor risk management—the topics reflected both the weight of current issues and the optimism of what’s ahead.

Just as important, the forward-looking discussions on succession planning, governance, and the future of the community bank model showed that these institutions aren’t standing still. They’re adapting, innovating, and shaping their own futures.



A Celebration of Connection

Of course, conventions are about more than what happens in the meeting rooms—they’re about connection. Thursday night’s Chair’s Welcome Dinner was a highlight. The energy was infectious, the atmosphere festive, and the dance floor was absolutely electric. There’s something about seeing community bankers, who spend their days solving complex challenges, come together to laugh, celebrate, and—yes—dance. I had an absolute blast joining in. 💃



Why This Matters

In an era where headlines often question the future of community banks, events like PACB’s convention tell a different story. They remind us that community banking is not only surviving, but thriving—with leaders who are tackling today’s issues head-on while never losing sight of their mission to serve.


The industry’s strength lies in its people: professionals who work tirelessly for their customers and communities, but who also know how to come together, celebrate each other’s successes, and build lasting relationships.


What I saw at PACB reinforces the work we do every day—helping community banks stay competitive, secure, and forward-looking. Because when community banking is strong, the communities they serve are stronger too.

 


Final Thought: Looking Ahead with NEACH Payments Group

At NEACH Payments Group, we share that same vision of strength and resilience in community banking. Like the PACB Annual Convention highlighted, community banks are innovating, adapting, and preparing for the future—and we’re proud to stand alongside them in that work.

Our team partners with institutions to provide payments audits, risk assessments, consulting, custom education, all with the purpose of providing strategic guidance designed to keep community banks strong and ready for what’s ahead. But just as important, we share the same mission: to support the communities that depend on these banks every day.


The takeaway from PACB is clear—community banking is far from dead. It’s alive, thriving, and ready to take on the future. And at NEACH Payments Group, we’re honored to play a role in helping financial institutions write that next chapter.


 

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Author: Caitlyn Mullins-Smith, AAP APRP, NCP | NEACH Payments Group